It’s not your thing, it’s a general fall

If you are an ING Direct customer and you are having problems accessing your account, you are not alone. According to various users, the company’s mobile banking platform has stopped working and is not operational. This does not seem to apply to the various ING company web pages. Very well, the problem appears when you try to access the personal space of each user.

If you find yourself in this situation, try signing in later or trying to sign in from the Android or iOS app. However, keep in mind that using the mobile app won’t necessarily work, especially if it’s powered by the same servers.

What can I do if my online banking is not working?

In addition, there are a few adjustments you can make yourself that can help you reestablish the connection with your bank, regardless of the brand. Sometimes after fixing the problem, your browser may keep showing a connection error. It is therefore important that you clear the cache and cookies regularly and force the browser to completely reload your entire banking page. You can do this if you are a Chrome user in the following way:

1. Click on the first three points and click on Setting.
2. Open section Privacy and Security.
3. Find the fit Clear browsing data.
4. Uncheck the first option to keep your history. Make sure the other two boxes are correctly selected.
5. Define a time interval and use the button Suppress data to completely remove cache and coockies.

If you are a Firefox user, here are the steps:

1. Opens the main menu, represented by three horizontal lines. Open section Choices.
2. Go to section Privacy and Security and find the button Clean up data.
3. In the pop-up window, select both boxes and click Clean.

After taking these steps, there is a good chance that the problem will be resolved. If the result is negative, repeat this process several times and wait for your bank operators to resolve the technical problem. Obviously, these types of businesses provide customer service. In it, they can help you take additional steps to resume online service.

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