It’s Monday and the least you want is to have a complication with your schedule. You log in to start the day with a business meeting or for a history class, and Zoom does not log in.
The zoom is down? Is this a service issue or is it not working for you? We show you some possible solutions to consider to get out of this problem as quickly as possible.
Check the status of Zoom features
Before checking if there are any problems with your mobile or with the Zoom application, it is recommended to consult the status reports.
To do this, you can use the Zoom page dedicated to service status reports, which you will find in this link. There you will have a fairly detailed report of the state of the service, as it mentions which functions of Zoom are having problems, if it is a partial interruption, if it is already operational, etc.
And at the bottom, you’ll see updated reports from the Zoom team informing about the actions they’re taking to resolve the issue. For example, at this point, you mention that you are having problems with these services:
There is also a platform that can help you check if it is a service issue. For example, Downdetector, it shows you reports from users around the world, as well as charts and maps of the extent of the problem.
Check the quality of your Internet connection
This is a basic trick, but it often happens that we trust that the internet connection is stable when it is having problems. You can open Google or chat on WhatsApp without problems and not notice that your connection is dropping, but making a video call is impossible and Zoom has errors.
So do a quick test of your internet connection, using applications like Speedtest, or use any tool available on your mobile. For example, Xiaomi has a function to measure the quality of the connection from the MIUI tool.
Uninstall the application to eliminate errors
If the problem is not the Zoom service or your Internet connection, try this option.
Perhaps a new update to the Zoom app or the device software causes conflicts, and they do not allow it to function properly. It’s a tedious process as you’ll have to uninstall, install, and log back in, but it can save you a lot of frustrating time.
A detail to keep in mind before reinstalling the application is to clear the cache of the device. And make sure to give all the corresponding permissions so that the app can run smoothly on the device.
Check your mobile settings
Have you turned on the power mode? Or are you using do not disturb mode? It is possible that the settings you have made these functions cause conflicts with the way Zoom works.
To make sure that’s not the problem, take a look at your phone’s settings:
- Go to Settings >> Battery & Performance. If you have enabled Energy Saver, it will disable features that consume more power or run in the background.
- So go to “Battery saving in applications”
- Find Zoom in the list of “Restricted applications” and change the option to “Unrestricted”
In this way, you can activate power saving without causing conflicts with all zoom functions
Look for alternatives to have a plan B
While Zoom has become one of the indispensable tools these days to continue our work or our school, we cannot always depend on it. When Zoom’s service is down, the solution is no longer up to us.
So have alternatives always available on your mobile, such as Skype, Google Meet, Microsoft Teams, among other proposals. Prepare your team so they know that if Zoom is not working, they can temporarily stay in their second trusted app.
And you can apply the same dynamics to any meeting or project under your control. This way, you won’t waste time and you will avoid headaches.
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