Solution: Share name and photo is not available

iPhone iOS 13 has a feature that allows users to create a profile for the Messages app. It works for iMessage threads, this way when you enable this profile, the image or Animoji that you have created is sent to the person you are sending your messages to. However, on some occasions when we try to activate this function, we receive the error: Share Name and Photo is not available.

Related: How to select text on iPhone (word, sentence or paragraph)

This function is a smart way to choose how it appears as a contact in the agenda of other users as well as share the information you want and structured as you want. Obviously, this option works much better between Apple devices. However it can be configured even if you don’t have a Animoji compatible device. You can use a normal photo instead of an Animoji avatar.

However in some cases when we try to activate the Share name and photo function, we receive the error message that says Share Name and Photo is not available. This error generally tells you that it is because “iCloud and iMessage accounts are different or not connected.”

That said, below we want to show you step by step how to solve this error so that you can use the Share photo and Name function without receiving an error:

1. Make sure you are signed in to iCloud

An iOS device is not required to sign in to iCloud. You can use it without adding an account to iCloud, but not doing so means that you will not be able to use some functions, one of which is precisely the iMessage profile function. To do this:

– Open Settings.

– At the top, you will see the Apple ID that your device uses. Click on it.

– On the Apple ID screen, select iCloud.

– When prompted, sign in to iCloud with the same Apple ID that you use for iMessage.

2. Activate Apple ID for iMessages

-On an iPhone, you can send and receive messages through your phone number. In this case, you don’t need to use your Apple ID. On Macs, you can’t use a phone number, so the Apple ID is required. However, if you don’t enable Apple ID for iMessage, you won’t be able to turn on name and photo sharing. It should also be noted that if you do not activate Apple ID for Messages, you will not be able to send free messages to other users with iOS.

– Open the settings application.

– Find and tap on Messages.

– Click on Send and receive.

– Make sure “Apple ID for iMessage” is checked.

– Confirm in the pop-up window that you want to use your Apple ID and make sure that it is the same with which you have logged into the device specifically in the Settings app.

Once iMessage is enabled for your Apple ID, you can turn on name and photo sharing.

3. Exit iCloud and iMessage

Generally speaking, logging into iCloud and iMessage with the same Apple ID will solve the problem, but sometimes the iOS device may have trouble connecting to Apple’s servers and allowing the sharing of names and photos. In order to solve it:

– Open the Settings application.

– Tap on the Apple ID at the top of the screen

– Scroll to the bottom and select Sign out.

– Then go back to the main screen of the Settings application and select Messages.

– Disable iMessages.

– Restart your iPhone.

– Open the Settings app and log in with your Apple ID.

– Select Messages on the main screen of the Settings app and enable iMessage for your phone number and the Apple ID you just signed in with.

4. Enable Apple ID for Facetime.

Although the feature is not connected to FaceTime, if you don’t have FaceTime enabled, it can prevent the feature from being activated: Share Name and Photos.

– Open the Settings application and tap on FaceTime.

– Open FaceTime

– Check the option ‘Use your Apple ID for FaceTime’.

– Login with the same Apple ID that you are using in the Settings application.

Other alternatives

In some cases, this could be a simple network error. You can wait a few hours and try to enable the feature again. You can also connect to a different network and run the above solutions. Generally speaking, you need to run solutions 1 and 2, one after the other, and then enable the name and photo sharing feature.

This error tends to appear disproportionately on newer iPhones, that is, those running iOS 13 out of the box. If you are having trouble on an iPhone that you restored and the above solutions don’t work, try resetting network settings from Settings> General> Reset.